![]() Here, you can set your automatic reply options for a period time and different messages for internal and external senders. Then select ‘Open’ and a new tab should appear with the shared mailbox open in the Outlook web client.Ĭlick on the cog icon in the top right hand corner then select ‘Automatic Replies’: In the new pop up window, start typing the address of the shared mailbox until it’s available in the drop down box then select it from there: Once you’re logged in to your mailbox in Outlook web client, click on your name in the top right hand corner and select ‘Open another mailbox…’: If you exit and then restart Outlook, however, this is considered a new session and the list of the senders who have received automated replies is reset. You can select this by clicking on the top left hand Menu icon (3 x 3 square of white dots) and selecting Mail. During a session, Outlook keeps track of the list of users to whom it has responded. Once logged in, depending on your level of access you will either go direct to the Outlook web client or the Office 365 portal – either way, you need to go to the Outlook web client. To work around this, it’s possible to set an Automatic Reply within webmail for the shared mailbox.įirstly, logon to Office 365 webmail using your email address and password. This isn’t obvious as it’s not possible to do within the desktop Outlook client for a shared mailbox, the option just isn’t there for managing any shared mailbox that your Outlook client automatically adds.
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